The questions in this series were formulated after considering the inherent challenges of hiring a collection agency as well as...
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April 16, 2019
Many companies procrastinate hiring a collection agency because they simply don’t know what they don’t know about the credit and...
March 28, 2019
Several departments at third-party collection agencies — client relations, operations, compliance and quality assurance, sales and information technology — pool...
March 19, 2019
Optio Solutions recently initiated a quarterly collections contest to reward its top performing collectors. The contest began Jan. 1 and...
March 8, 2019
A legion of credit and collection professionals will assemble March 13 – 15 at the ACA International Spring Forum &...
March 7, 2019
Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each...
March 1, 2019
On Feb. 27, Optio Solutions hosted its Company Update & 2018 Employee Recognition Awards Ceremony at the corporate headquarters in...
January 31, 2019
In a country of debt-juggling practiced by the millions, determining what bills consumers pay first can have a profound effect...
January 22, 2019
Most experts agree that debt collection trends for 2019 will focus on compliance, but at least one source suggests human...