What happens after an account is placed with a collection agency seems straightforward. The account gets worked. Calls are made. Messages are sent. Recovery happens over...
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March 30, 2026
Most consumers don’t just ignore unknown calls anymore. They assume they’re spam. It’s not occasional. It’s constant. Repeated calls, unfamiliar numbers, messages that feel suspicious at best and fraudulent...
March 26, 2026
Many lenders work with more than one recovery partner. Using multiple agencies allows organizations to compare performance, diversify recovery strategies, and...
March 17, 2026
Across the financial services industry, lenders are seeing declining contact rates. Borrowers are harder to reach once accounts become past...
March 2, 2026
Executive Summary: Lenders aren’t just adopting new technology. They’re reassessing whether their recovery partners are applying it responsibly while protecting compliance, borrower experience, and long-term...
February 23, 2026
Creditors are entering a new phase of the recovery cycle. Account volumes are increasing across the industry, yet collectability is...
February 17, 2026
Recent industry reporting from Credit & Collection News shows U.S. consumer delinquencies climbing to their highest level in nearly a decade. While...
February 5, 2026
A strong collections partnership is a long-term relationship between a lender or credit union and a recovery agency that prioritizes...
January 27, 2026
In early 2026, many consumers may receive larger tax refunds than in previous years, temporarily improving household cash flow. Recent...