Uncollected debt can significantly impact a company's cash flow and growth. While internal collection efforts are an option, they can...
News & Articles
September 19, 2023
Optio Solutions, a prominent player in the industry, has positioned itself at the forefront of compliance efforts, setting a gold...
August 28, 2023
Reputation is everything. This truth holds even more significance in industries where negative press can have far-reaching consequences. The collections...
June 8, 2023
Unlike hard goods like cars, furniture, etc., utilities like electricity, water and gas are intangible services. While a car can...
December 23, 2022
A successful debt collector can sometimes be the difference between success and failure in business. And hiring the best debt...
March 28, 2022
While we are increasingly attached to our screens, one would be tempted to think it is easier than ever to...
August 10, 2021
Debt collection is a highly regulated business, the companies that thrive in this setting are leaders in compliance and certification....
February 18, 2020
With collection agency values reaching their highest levels in decades, this may very well be “the golden age of debt...
February 13, 2020
Petaluma, Calif. (Feb. 13, 2020) — National debt collection agency Optio Solutions celebrated its 13th anniversary Feb. 7 while experiencing...
February 3, 2020
The annual Collection and Recovery Solutions (CRS) conference, attended by senior-level creditors, will take place May 6 – 8, 2020...
January 28, 2020
With debt collections being a continuum of evolution, utility collection professionals need to learn about the latest collection tools and...
January 23, 2020
Unlike the tracers used to track motion in the military, medicine or science, debt collection skip tracing involves searching for...
January 8, 2020
Having “the right feet on the street” is critical to any venture, but especially when it involves launching a tax...
December 26, 2019
Petaluma, Calif. (Dec. 26, 2019) — Staff members of Optio Solutions and affiliate, CrossCheck, have reached 20 straight months of...
November 21, 2019
Auditing third party collection agencies is standard procedure among corporate clients in today’s business world. The reason for conducting audits...
October 15, 2019
Petaluma, Calif. (Oct. 15, 2019) — National debt collection agency Optio Solutions recently received four certifications that are essential components...
October 9, 2019
Petaluma, Calif. (Oct. 9, 2019) — The volunteer effort by staff members of Optio Solutions and affiliate, CrossCheck, has reached...
October 1, 2019
For the second consecutive year, college-bound children of employees at Optio Solutions and affiliate CrossCheck were awarded scholarships from the...
September 26, 2019
There is only one season that really matters to the debt collection industry — the tax season that runs from...
August 21, 2019
Third party collection agencies maintain clean desk policies to protect the confidential, personal or sensitive information belonging to agency clients...
July 31, 2019
Auto lenders received some sobering news in May 2019 regarding the repayment of auto loan debt. The euphoria created by...
July 15, 2019
Petaluma, Calif. (July 15, 2019) — The volunteer effort by staff members of Optio Solutions and affiliate, CrossCheck, at the...
July 2, 2019
With a delinquency rate reaching the highest level since the Great Recession, auto loan debt has become serious business for...
June 20, 2019
Predictive modeling is used in many aspects of life today. For example, a fisherman can use predictive forecasts to determine...
June 13, 2019
The Association of Credit and Collection Professionals (ACA International) presents its annual conference July 14 – 16, 2019 at the...
June 11, 2019
Collecting on accounts receivable can bring in sizable amounts of revenue to clients, but third-party debt collection agencies should maintain...
May 23, 2019
Launching and maintaining best-in-class debt collection agencies requires a tremendous effort and an ongoing commitment to compliance, certification, data security,...
May 16, 2019
Petaluma, Calif. (May 16, 2019) — Employees from national debt collection agency Optio Solutions participated in a handful of activities...
April 30, 2019
In lieu of hiring a collection agency, some companies believe they can successfully recover debt on their own. Launching an...
April 25, 2019
The questions in this series were formulated after considering the inherent challenges of hiring a collection agency as well as...
April 19, 2019
Petaluma, Calif. (April 19, 2019) — National debt collection agency Optio Solutions is participating in Collectors Challenge month for the...
April 16, 2019
Many companies procrastinate hiring a collection agency because they simply don’t know what they don’t know about the credit and...
March 28, 2019
Several departments at third-party collection agencies — client relations, operations, compliance and quality assurance, sales and information technology — pool...
March 19, 2019
Optio Solutions recently initiated a quarterly collections contest to reward its top performing collectors. The contest began Jan. 1 and...
March 7, 2019
Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each...
March 1, 2019
On Feb. 27, Optio Solutions hosted its Company Update & 2018 Employee Recognition Awards Ceremony at the corporate headquarters in...
February 21, 2019
Petaluma, Calif. (Feb. 21, 2019) — National debt collection agency Optio Solutions celebrated its 12th anniversary on Feb. 7. The...
January 31, 2019
In a country of debt-juggling practiced by the millions, determining what bills consumers pay first can have a profound effect...
January 22, 2019
Most experts agree that debt collection trends for 2019 will focus on compliance, but at least one source suggests human...
January 10, 2019
The IRS “Get Ready for Taxes” page contains information for individuals and businesses filing 2018 tax returns. The page provides...
January 8, 2019
Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive...