Even with the best tenant screening processes, property management companies can still encounter tenants who default on payments. Safeguard your clients’ investments with Optio Solutions’ reliable and fair rental collection services.
Property managers face unique difficulties when trying to recoup money owed from tenants, including tenant avoidance after a tenant moves out. There are also legal hurdles, as evicting a tenant can be a lengthy and costly process, whereas finding a way for a tenant to become current on rent through sensible payment plans is a far cheaper option. Optio Solutions understands the unique challenges property management companies face and our specialized services help you recover more of the money owed, quickly and efficiently.
Our advanced skip-tracing technology is especially crucial for property managers as oftentimes tenants who have either left or been evicted and still owe money – whether for overdue rent or even property damage – will often avoid leaving a forwarding address. Optio has the resources and expertise to enable our certified collectors to receive maximum recovery rates.
Property managers also face the prospect of collecting from individuals who – for whatever reason – were either unable or unwilling to pay their bills. Optio’s strict adherence to- and compliance with all rules and regulations ensure property managers can rest easy, knowing we will pursue money owed while avoiding lengthy litigation, all while protecting our clients’ reputations.
Optio Collection Features
- Technology — A leading revenue recovery technology provider platform optimizes business-rule automations by managing how and when to make compliant contact with consumers.
- Security — Payment Card Industry Data Security Standard PCI DSS 3.2, compliance with SOC1 Type II and SOC2 Type II 24-hour CCTV security, strict badge-only access, employee background checks and drug screenings.
- Brand Protection — A consumer-centric approach using consumer surveys increases brand equity and safeguards against negative media coverage.
- Compliance is maintained with ACA Certified Credit and Collection Compliance Officers, ACA certified collectors and a legal team.
- Quality Assurance — A stand-alone QA department monitors calls daily via systematic scoring and grading.
- Certification — SOC1 Type II and SOC2 Type II audited financial reporting and Professional Practices Management System by ACA International (only 1% of US debt collection agencies have earned this distinction).
Benefits of Partnering with Optio
- Increased collection rates while reducing staff time and paperwork
- Specialized experience and accreditation
- Enhanced client-consumer relationships and retention
- Audited financial reporting
- 24/7/365 access to secure account information
Client Testimonial
“With the assistance of Optio Solutions, we have been able to collect delinquent assessments without causing undue stress and unbearable financial difficulty to the property owners who are struggling to keep up with the economic environment. The diplomatic approach used by Optio Solutions is appreciated by the property owners and me. I have been extremely satisfied with the positive feedback I have gotten from our debtors. Our accounts receivable balance has been reduced by 50% through the use of Optio Solutions. The online portal used to submit our debtors is very easy to use and does not require a lot of time. Most importantly I do not have to make collection phone calls anymore.
Collecting delinquent accounts is very hard, stressful and time consuming. Optio Solutions has proven to be a great asset to our business and I would recommend them to anyone, especially my colleagues and other community associations throughout California.”
Heather V, Property Management Compan