An advanced platform from a leading revenue recovery technology provider allows Optio to optimize business-rule automations by managing how and when to make effective, compliant contact with consumers. This sophisticated tool provides the means to address potential issues with greater confidence and command.

• Technology — A leading revenue recovery technology provider platform optimizes business-rule automations by managing how and when to make compliant contact with consumers.

• Security — Payment Card Industry Data Security Standard PCI DSS 4.0, compliance with SOC1 Type II and SOC2 Type II 24-hour CCTV security, strict badge-only access, employee background checks and drug screenings.

• Brand Protection — A consumer-centric approach using consumer surveys increases brand equity and safeguards against negative media coverage.

• Compliance — Compliance is maintained with ACA Certified Credit and Collection Compliance Officers, ACA certified collectors and a legal team.

• Quality Assurance — A stand-alone QA department monitors calls daily via systematic scoring and grading.

• Certification — SOC1 Type II and SOC2 Type II audited financial reporting and Blueprint Quality Management System by ACA International (only 1% of US debt collection agencies have earned this distinction).

Disaster Recovery and Business Continuity

Optio partners with Trumpia to provide the ultimate level of protection should unforeseen circumstances or a natural disaster occur. Consumer data remains secure at all times with the help of Optio’s Disaster Recovery Plan to ensure business activities continue without disruption or compromise. Full recovery is guaranteed within 48 hours.