Optio is dedicated to providing clients with the highest level of professionalism and expertise while helping them increase profits without jeopardizing their reputations or consumers’ loyalty.
Recognizing that brand protection is critical, the agency uses multiple techniques to ensure clients thrive under a blanket of brand protection among the various publics: consumer, industry and media.
Optio works diligently to increase brand equity, and safeguards against negative media coverage by applying a consumer-centric approach and garnering invaluable feedback via consumer surveys.
Approach to Maintaining Brand Protection
Optio helps clients maintain a positive public identity by using a multi-level approach to brand protection that considers the concerns of consumers.
- Technology — A leading revenue recovery technology provider platform optimizes business-rule automations by managing how and when to make compliant contact with consumers.
- Security — Payment Card Industry Data Security Standard PCI DSS 4.0, compliance with SOC1 Type II and SOC2 Type II 24-hour CCTV security, strict badge-only access, employee background checks and drug screenings.
- Brand Protection — A consumer-centric approach using consumer surveys increases brand equity and safeguards against negative media coverage.
- Compliance — Compliance is maintained with ACA Certified Credit and Collection Compliance Officers, ACA certified collectors and a legal team.
- Quality Assurance — A stand-alone QA department monitors calls daily via systematic scoring and grading.
- Certification — SOC1 Type II and SOC2 Type II audited financial reporting and Blueprint Quality Management System by ACA International (only 1% of US debt collection agencies have earned this distinction).
Enjoy the peace of mind garnered by partnering with a collections agency that is committed to full compliance and consumer satisfaction. Contact Optio today to learn how it can help your organization with a consumer-centric program that delivers results.