Several departments at third-party collection agencies — client relations, operations, compliance and quality assurance, sales and information technology — pool...
Blog
March 19, 2019
Optio Solutions recently initiated a quarterly collections contest to reward its top performing collectors. The contest began Jan. 1 and...
March 7, 2019
Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each...
March 1, 2019
On Feb. 27, Optio Solutions hosted its Company Update & 2018 Employee Recognition Awards Ceremony at the corporate headquarters in...
January 31, 2019
In a country of debt-juggling practiced by the millions, determining what bills consumers pay first can have a profound effect...
January 22, 2019
Most experts agree that debt collection trends for 2019 will focus on compliance, but at least one source suggests human...
January 8, 2019
Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive...